This program didn’t work for me. Why can’t I get my $8,871 back?

By Christopher Elliott Trouble Solved Q I in the past few days signed up for the Pompa Undertaking which according to its website treats unexplained weight gain brain fog and sleep problems with a combination of one-on-one coaching supplements and webinars It offered a money-back guarantee I followed the plan for the five months required but did not see any results I submitted a request for my money back The company took quite a bit of time to get back to me They communicated me they would only give me a partial refund and did not give me reasons why despite my asking I sent multiple emails that went unanswered I even requested to speak to someone in management and have been ignored I will not accept a partial refund when they offer a money-back guarantee Can you help me get my back Tara Hammond Delray Beach Fla A I m sorry the project didn t work for you The Pompa Activity should have addressed your concerns promptly It looks like you signed up for a curriculum that includes six wellness coaching appointments a dedicated promotion text and chat five months of supplements access to the Pompa group and weekly webinars and access to something called a Cellular Response Portal The scheme has a minimum five-month commitment The Pompa Operation also offers a money-back guarantee if you do not experience any improvement in your physical condition or do not make progress toward your success goals But the guarantee has selected fine print To qualify you must complete the venture within five months attend all scheduled calls complete all homework comply with the diet and supplement recommendations and complete all questionnaires Insists for the money-back guarantee must be submitted within days of your graduation from the activity If approved the refund will be processed within five business days according to your contract Based on your correspondence you completed the effort and requested a full refund within the allotted time But the company only offered a partial refund of It appears that your refund amount is based on factors such as your willingness to make adjustments with the wellbeing coach your wellness coach meetings your client care specialist meetings your compliance with the diet and coach recommendation and supplement usage You could have escalated this obstacle to a manager You can invariably do a little research to track down contact information on company executives I determined that email addresses at Pompa Plan are firstname pompaprogram com I also have a helpful guide on finding executive contact information I contacted the Pompa Effort on your behalf It agreed to issue a full refund as promised as long as you sign a confidentiality agreement You did but only after telling us that your scenario had been resolved Christopher Elliott is the founder of Elliott Advocacy https elliottadvocacy org a nonprofit organization that helps consumers solve their problems Email him at chris elliott org or get help by contacting him at https elliottadvocacy org help